Customer Care (Retail & Call Center)
Girl Scouts of Kansas Heartland Girl Scouts of Kansas Heartland Hays, KS Hays, KS Part-time Part-time From $15 an hour From $15 an hour 19 hours ago 19 hours ago 19 hours ago Position Title:
Customer Care (Retail & Call Center) Reports to:
Customer Care Manager Girl Scouts Vision & Mission Girl Scouts is a non-partisan, inclusive organization.
We are the world's preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.
Position Summary Serve as the first point of contact for incoming calls, emails, and walk-in traffic, and provide an exceptional level of customer care, including retail shop customers.
Essential Duties & Responsibilities First point of contact for incoming calls, emails, and website requests for information Provide world class customer service to internal and external customers Use Salesforce knowledge base (solutions) including case creation, creating tasks, and logging activity notes as needed.
Conduct council retail shop inventory and order processing according to Girl Scout standard Complete end of month processing Maintain clean and appealing retail shop display area Assist retail customers Handle bank deposits and corresponding record keeping Monitor trends and identify pain points Stay up to date on calendar, events, FAQs Council representative on troop checking accounts (if applicable) Additional office responsibilities, as needed, may include mail, maintaining office supplies and equipment maintenance.
Enter manual registrations Support council, regional and functional efforts Skills & Qualifications Customer centric/ previous experience with customer service Able to learn, understand, and apply case management system in Salesforce Ability to handle stressful calls/ conflict resolution Attention to detail, particularly in ability to oversee retail shop inventory Adept at conflict resolution and problem solving Active listening skills Calm demeanor Demonstrates initiative in solving problems Excellent communication and interpersonal skills - oral and written Strong computer user skills in Microsoft office including Word, Excel and Outlook and applications Comfortable multiple phone lines Passion for Girl Scout Mission Commitment to Operational Core Values Perform duties outside of their normal responsibilities from time to time, as needed.
Hours/Travel 20 hours per week Less than 10% travel Credentials, Licenses or Designations Valid Kansas driver's license, access to reliable transportation Competencies Interpersonal Relations Oral and Written Communication abilities (i.
e.
In person, verbal, written) Problem-Solving Project Management Customer Responsiveness Highly organized, self managing, independent thinker possessing strong attention to detail.
Job Type:
Part-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Paid time off Schedule:
Day shift Monday to Friday Application Question(s):
Are you willing to perform background check? Are you legally authorized to work in the United States? Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Care (Retail & Call Center) Reports to:
Customer Care Manager Girl Scouts Vision & Mission Girl Scouts is a non-partisan, inclusive organization.
We are the world's preeminent leadership development organization for girls, building girls of courage, confidence, and character, who make the world a better place.
Position Summary Serve as the first point of contact for incoming calls, emails, and walk-in traffic, and provide an exceptional level of customer care, including retail shop customers.
Essential Duties & Responsibilities First point of contact for incoming calls, emails, and website requests for information Provide world class customer service to internal and external customers Use Salesforce knowledge base (solutions) including case creation, creating tasks, and logging activity notes as needed.
Conduct council retail shop inventory and order processing according to Girl Scout standard Complete end of month processing Maintain clean and appealing retail shop display area Assist retail customers Handle bank deposits and corresponding record keeping Monitor trends and identify pain points Stay up to date on calendar, events, FAQs Council representative on troop checking accounts (if applicable) Additional office responsibilities, as needed, may include mail, maintaining office supplies and equipment maintenance.
Enter manual registrations Support council, regional and functional efforts Skills & Qualifications Customer centric/ previous experience with customer service Able to learn, understand, and apply case management system in Salesforce Ability to handle stressful calls/ conflict resolution Attention to detail, particularly in ability to oversee retail shop inventory Adept at conflict resolution and problem solving Active listening skills Calm demeanor Demonstrates initiative in solving problems Excellent communication and interpersonal skills - oral and written Strong computer user skills in Microsoft office including Word, Excel and Outlook and applications Comfortable multiple phone lines Passion for Girl Scout Mission Commitment to Operational Core Values Perform duties outside of their normal responsibilities from time to time, as needed.
Hours/Travel 20 hours per week Less than 10% travel Credentials, Licenses or Designations Valid Kansas driver's license, access to reliable transportation Competencies Interpersonal Relations Oral and Written Communication abilities (i.
e.
In person, verbal, written) Problem-Solving Project Management Customer Responsiveness Highly organized, self managing, independent thinker possessing strong attention to detail.
Job Type:
Part-time Pay:
From $15.
00 per hour
Benefits:
401(k) 401(k) matching Paid time off Schedule:
Day shift Monday to Friday Application Question(s):
Are you willing to perform background check? Are you legally authorized to work in the United States? Education:
High school or equivalent (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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